FAQ
Online orders placed before 5:00 PM as self-pickup in Almaty can be taken the same day after 6:00 PM at 47 Mаметова Street. Orders placed after 6:00 PM will be ready for pickup the next day from 11:00 AM. A notification with the exact pickup time will be sent to your email.
For orders placed for pickup in Astana, the order will be ready for pickup 2 hours after it has been made at the following address: 29 Bokeykhan Street, “Vienna Quarter” Residential Complex, Block B, Office 14 (street entrance, please ring the doorbell).
The delivery service will bring your order in Almaty and Astana between 10:00 AM-9:00 PM. We will ship your orders within the next day after receiving payment. The courier will contact you in advance. If the address you have provided is not within the courier’s area reach, we will offer you to select a pickup option.
The delivery to other states is not available yet. However, you can place an order for pickup in Almaty or Astana, so that your items will be delivered by another courier service that provides international delivery.
Orders to major cities of Kazakhstan are delivered by the Avis delivery service within 7-9 business days. Products are sent to small towns and villages via the Kazpost. Approximate delivery time: 7-14 working days. The exact amount of delivery time and hours are determined by the courier and postal services. You can track the route of your order by using the track number. It will be available on your profile.
Delivery in Almaty and Astana
We deliver your items for free within the certain area reach, if your orders are higher than 25000 tenge. For orders below 25000 tenge, delivery should be paid by you. From January 1, 2025, the cost of delivery to a certain square of the city is 1,500 tenge.
Delivery to other cities of Kazakhstan
We offer free delivery to major cities and settlements for orders over 27000 tenge. For orders below 27000 tenge, delivery should be paid by you. Orders to major cities of Kazakhstan are delivered by the Avis delivery service within 7-9 business days. The cost of delivery starts from 2500 tenge. Items are sent to small towns and villages via the Kazpost. Approximate delivery time: 7-14 working days. The cost of delivery starts from 2500 tenge.
Delivery date and hours are determined by the courier and postal services. Please reach out to the delivery or postal service for clarifications.
The Avis delivery service phone: +7 (7273) 31-03-33 (ext. 1190)
The Kazpost postal service phone: 1499
You can track the route of your order by using the track number. It will be available on your profile.
You can track your orders in your account.
Your order will go through the following stages:
1. Placing your order after the purchase.
2. Preparing your items at the warehouse.
3. Sending your order to the courier service.
4. The courier delivers your order.
5. You receive your order.
The range and availability of products may slightly vary on the website and stores. You can check the availability of items you’re interested in buying offline only by visiting out stores. Items posted on our website are available for online orders only.
QR Stores in Astana
Uly Dala Ave. 41/3, Panorama Park 4, 10:00-20:00
Kabanbay Batyr Ave. 62, Mega Silk Way, the 2nd floor, 10:00-22:00
Turan Ave. 37, Khan Shatyr, the 2nd floor, 10:00-22:00
QR Stores in Almaty
Mametova St. 47 (Jeltoksan St. corner), 10:00-22:00
Rozybakiyeva St. 247a, Mega Center Almaty, the 2nd floor, 10:00-22:00
Kuldzhinsky tract 106, mall “APORT EAST”, 1 floor, 10:00-22:00
QR Stores in other cities
Aktau, 10th microdistrict, "Saya Park" Shopping Center, 1st floor, 10:00-22:00
Shymkent, Tauke Khan St. 43a, Kenbaba Family Park, 10:00-22:00
Aktobe, Mametova St. 4, Keruen City, the 1st floor, 10:00-22:00
Atyrau, mall "Baizaar", Kulmanov 111a, 10:00-22:00
Pavlodar, Kamzina St. 67/1, Batyr Mall, the 2nd floor, 10:00-22:00
Karaganda, "City Mall" Shopping Center, 1st floor, 10:00-22:00
If you have any questions or suggestions about the quality of service provided in our stores or online, please write to our support chat. We are happy to receive any requests and recommendations from you.
You can return an item within 14 days from the day you have received an item from a courier. We can receive your order back if items were not intentionally damaged, and all tags and cashier receipt are not lost. You have to fill out the return application form, which is delivered with ordered items to you. Send this application back to us by courier service. Click here to find out detailed instructions.
You can return a store purchased item within 14 days from the day you bought the product. We can receive your order back if items were not intentionally damaged, and all tags and cashier receipt are not lost. Please provide items, tags and cashier receipt to our store staff where you purchased our clothes.
We will return your money back as soon as we receive purchased items back and do necessary quality checks. This may take 3-7 business days. Once your return will be processed by our staff, you will receive an email message that confirms your return. Your money will be refunded by the same payment method you used for purchase. We kindly ask you to send a refund confirmation email to your bank, if you have not received your money within 10 days or more. You can find detailed information about the return and exchange policy on the Public Offer section of the website.
We will return your money back as soon as we receive purchased items back and do necessary quality checks. This may take 3-7 business days. If you pay for your purchase in cash, the refund will be made on the same day. If your cashier receipt is missing (if you paid via Kaspi or other banks), you have to visit the store and fill out the application form. It may take 3-4 business days to process your application. If you paid by cash, refund or exchange is not possible without a cashier receipt.
You can cancel an order at My Orders section in your Profile. However, we cannot cancel your order if the order status has changed to “preparing your items at the warehouse”. Depending on the bank you are working with, funds after order cancellation will be returned within 3-7 business days.
If one or more items are missing in your order, please contact us.
If you receive an item that is not the size you ordered, please contact us.
If you have received an item of poor quality, please contact us. We will resolve the issue as quickly as we can.
Once you have selected an item and its’ size, click on “Add to Cart” button. A window will open on the right side showing items placed in the cart. You can change the quantity of products in this window.
Visa and Master Card are accepted for online payments. Enter your card details and fill in all required fields when you place an order on our website. Attention! Payment in cash or via Kaspi upon order receipt from the courier is not available now.
To place and receive an order you have to provide the following:
1. Name, Surname
2. Phone number
3. Email address
4. Address (City, district, street, house or apartment number)
Please check all details to avoid delivery delays.
All your orders will be listed in your Profile. You will need to create your account. Go to the main page or click here to register.
To change your password, visit Change Password section. Click to “Forgot my password” when logging in. We will send you an email to reset your password.
You can change your personal information, address and payment details through your Profile.
You can create a Profile by clicking on the icon in the upper right corner of the main page. You can track the status of your orders through your profile.
In the Registration section you can enter all requested personal data. If you already have an account, you can log in after entering your email address and password. You can also log out in the Profile section.
Use Favorites option to save liked items. Marking an item as favorite does not mean they have been reserved for you.
Thank you for your interest! All job announcements are posted on our official page in Head Hunter https://hh.kz/employer/4742030
The gift cards are valid for 3 year from the date of purchase. You can pay the missing amount of money if the price exceeds giftcard's balance. Any unused balance will not be refunded.
Giftcard values: 5 000, 10 000, 15 000, 20 000, 30 000 and 50 000 tenge.
Gift cards can be purchased in all QR stores. If you are the owner of a gift card, please show it at the counter.
Gift cards can be used in all cities our stores located in. Payments by gift card for online purchases are not available yet.
Washing T-shirts and sweatshirts
Washing your items in 30° cool water helps to preserve the color and shape of the garment. It is also important to use a mild detergent and do not wash with dyed or faded items. Please avoid drying your clothes in the sun to avoid fading.
Tote bags
We recommend using wet wipes for minor stains and washing a tote bag by hand in 30° cool water without any detergents. Please turn your tote bag inside out to wash it.
Backpack
Avoid washing your backpack in a washing machine or by hand. Wipe the surface of a backpack with a soft sponge or cloth that contains diluted soap solution.
Bomber and hoodie
We recommend using bio washing powders without optical brighteners. Wash your hoodies and bombers in dark colours separately light-coloured garments.
To order branded items for your company/organization or corporate gifts please leave your request here. We will process your request and reply to you in several days.
Ideas and requests for collaboration between QR and your company or product are reviewed by our marketing team. Please fill out the application form so that we can get back to you with our answer.
Cashback is credited at 5% of the purchase amount and becomes available on the 15th day after the 14-day return period has ended.
You can use cashback both in the online store and in offline locations.
Up to 30% of your total purchase can be paid with cashback.
To pay with cashback in an offline store, open the chat bot and show your QR code from the “My QR Code” section to the cashier. Once scanned, the bonus will be applied automatically at checkout.
If you return an item:
The cashback for that item will be cancelled
Any used cashback will be restored
The refund will be returned to your card or account
Cashback is valid for 365 days from the date it is credited. After this period, any unused bonuses will be cancelled.
If your cashback has not been credited within 14 days after purchase, please contact our support team — we’ll help resolve the issue promptly.